Shipping policy

Thank you for shopping with Before Nine LLC. This Shipping Policy outlines how we process, ship, and deliver your orders.

1. Order Processing

  • All orders are processed within 1–3 business days (excluding weekends and holidays)
  • Orders placed after business hours will be processed the next business day
  • You will receive a confirmation email once your order has been placed and another email with tracking information once your order has shipped

2. Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

  • Standard Shipping (U.S.): 3–7 business days
  • Expedited Shipping (U.S.): 2–3 business days

Delivery times are estimates and not guaranteed.

3. Shipping Carriers

We ship orders using major carriers such as:

  • USPS
  • UPS
  • FedEx

Carrier selection may vary depending on your location and order size.

4. Tracking Your Order

Once your order has shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking updates to appear.

5. Delays & Issues

Before Nine LLC is not responsible for shipping delays caused by:

  • Carrier delays
  • Weather conditions
  • Incorrect or incomplete shipping addresses
  • Lost or stolen packages marked as delivered

If you experience any issues, please contact the shipping carrier directly first, then reach out to us if additional assistance is needed.

6. Incorrect Address Disclaimer

Please ensure your shipping address is correct at checkout.

  • We are not responsible for orders shipped to incorrectly provided addresses
  • If an order is returned due to an incorrect address, the customer will be responsible for reshipping fees

7. Lost or Stolen Packages

If your package is marked as delivered but you have not received it:

  • Check with neighbors or your local delivery office
  • Contact the shipping carrier to file a claim

Before Nine LLC is not liable for lost or stolen packages once confirmed delivered.

8. International Shipping

We offer international shipping. Delivery times and rates vary by destination. Customers are responsible for any customs fees, duties, or taxes.

9. Contact Information

For any shipping-related questions, please contact us at:

Email: sales@beforninebrand.com

We appreciate your support and thank you for choosing Before Nine LLC.