Refund policy
Returns
We accept returns within 30 days of the delivery date.
To be eligible for a return:
- Items must be unused, unworn, and in the original packaging
- Items must be in the same condition as received
- Proof of purchase (order confirmation or receipt) is required
Non-returnable items include:
- Final sale items
- Gift cards
- Personalized or custom products
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be issued to your original payment method
- Please allow 5–10 business days for processing depending on your bank
Late or missing refunds:
If you haven’t received your refund yet, please check your bank account again or contact your payment provider.
Exchanges
We only replace items if they are:
- Defective
- Damaged
- Incorrect item received
If you need an exchange, contact us at sales@beforninebrand.com with your order number and photos of the item.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Shipping costs are non-refundable
- We recommend using a trackable shipping service
Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 7 days of delivery at:
sales@beforninebrand.com
Include:
- Order number
- Description of the issue
- Clear photos of the item
Cancellations
Orders can be canceled within 12 hours of purchase. After that, orders may already be processed and shipped.
Contact Us
For any questions about returns or refunds, please contact us at:
Email: sales@beforninebrand.com
We appreciate your support and thank you for choosing Before Nine.